PRE-INFORMATION FORM

1. SELLER INFORMATION

Company Name: Evinizde Olsun
Registered Trade Name: [Full Legal Company Name]
Address: [Full Company Address]
Telephone: [Phone Number]
E-mail: [E-mail Address]
Website: [Website Address]
MERSIS No.: [MERSIS Number]
Tax Number: [Tax Number]

2. PRODUCT INFORMATION

The products offered for sale through Africa Trade Center are physical products supplied to individual customers in African countries.

Product Name: [Product Name]
Brand: [Brand]
Quantity: [Quantity]
Unit Price: [Price]
Currency: USD
Shipping Fee: [Shipping Fee]
Taxes / Customs Duties: [If applicable]
TOTAL ORDER AMOUNT: [Total Amount] USD
Payment Method: Credit Card / Bank Transfer / Other Available Payment Methods

The product specifications, quantity, price and other relevant information are displayed on the website before the customer completes the order.

3. ORDER AND PAYMENT

The customer may place an order by selecting the desired products and completing the payment process through the payment methods offered on the website.

The order shall be considered confirmed after the payment has been successfully received and approved by the Seller.

Africa Trade Center reserves the right to contact the customer when additional information is required to process or deliver the order.

4. DELIVERY INFORMATION

The products will be prepared and dispatched after the payment has been confirmed.

Estimated Delivery Period: [X–X business days]

Delivery times may vary depending on the destination country, customs procedures, transportation conditions, local regulations and other circumstances beyond the Seller’s reasonable control.

The products will be delivered to the address provided by the customer during the ordering process.

5. SHIPPING, CUSTOMS AND IMPORT COSTS

International orders may be subject to customs duties, import taxes, clearance fees and other charges imposed by the destination country.

Unless otherwise expressly stated at the time of purchase, such customs duties, import taxes and local charges shall be the responsibility of the customer.

The customer is responsible for providing accurate and complete delivery information and for complying with the applicable import regulations of the destination country.

Africa Trade Center shall not be responsible for delays, additional charges or delivery problems arising from incorrect customer information, customs procedures, import restrictions or regulations applicable in the destination country.

6. RIGHT OF WITHDRAWAL / CANCELLATION

Where applicable under the mandatory consumer protection laws of the customer’s country, the customer may have the right to withdraw from or cancel the purchase within the legally prescribed period.

The applicable withdrawal and cancellation rights may vary depending on the customer’s country of residence, the nature of the product and the applicable legislation.

Where a withdrawal or cancellation right applies, the customer must notify Africa Trade Center through the contact details provided on the website within the applicable legal period.

Certain products may be excluded from withdrawal or return rights where permitted by applicable law.

7. PRODUCTS THAT MAY NOT BE RETURNABLE

Depending on applicable legislation, the right of withdrawal or return may not apply to certain products, including but not limited to:

• Perishable or short-shelf-life food products;
• Products whose packaging has been opened for hygiene or health reasons;
• Products manufactured or customized according to the customer’s specifications;
• Products that are unsuitable for return due to their nature;
• Products whose return is restricted by applicable customs or import regulations.

Any applicable exceptions will be communicated to the customer before or during the purchase process where required by law.

8. RETURNS AND REFUNDS

If a return is accepted in accordance with the applicable legislation and the terms of sale, the customer must follow the return instructions provided by Africa Trade Center.

Refunds will be processed using the original payment method, unless otherwise agreed or required by applicable law.

The timing of the refund may depend on the payment provider, bank and international financial processing procedures.

If a product is defective, damaged or incorrectly delivered, the customer should contact Africa Trade Center as soon as possible and provide the relevant order information and, where appropriate, photographs or other evidence of the issue.

9. CUSTOMER RESPONSIBILITIES

The customer is responsible for:

• Providing accurate name, address, telephone and contact information;
• Ensuring that the ordered products may legally be imported into the destination country;
• Providing any documents required for customs clearance;
• Paying applicable customs duties, import taxes and local charges unless otherwise stated;
• Checking the product information before completing the order.

10. COMPLAINTS AND DISPUTE RESOLUTION

Customers may submit complaints, requests or inquiries directly to Africa Trade Center through the contact information provided on the website.

Any dispute arising from an international sale shall be handled in accordance with the mandatory consumer protection and other applicable laws of the relevant jurisdiction.

Where legally permissible, the parties may seek to resolve disputes amicably before initiating formal legal proceedings.

11. ACCEPTANCE AND CONFIRMATION

By completing the order, the customer confirms that they have read and understood this Pre-Information Form and have been informed about the product, price, payment, delivery, shipping, customs, return and cancellation conditions applicable to the purchase.

The customer acknowledges that the information provided during the ordering process is accurate and complete.

Evinizde Olsun

[Full Legal Company Name]
[Company Address]
[Telephone]
[E-mail]
[Website]